Policies

Thank you for visiting Aveda Institute Portland

Our salon and spa are a learning environment for future stylists and estheticians to practice and grow in their craft under the supervision of a licensed instructor. We thank you for letting us serve you and participating in our learning cycle.

Child Policy

To ensure we give our clients the attention they deserve, we ask that our clients not bring children under the age of 14 unless the child is scheduled for an appointment. Children under the age of 14 receiving services or accompanying someone must have a parent or guardian present who is not receiving a service. For safety reasons, children are not allowed on the styling floor or spa areas unless they are receiving services.

Cashless Checkout

Starting October 1st, 2022 we will no longer take cash at our Portland and Vancouver campuses. All product and service purchases must be made with a gift card, credit or debit card, or electronic payment.

Right to Refuse Service

A positive environment at Aveda Institute Portland is our top priority. While we would like to accommodate all clients, we will not tolerate rude, or disrespectful behavior from our clients to any staff member or fellow clients. Clients behaving negatively or rudely will be asked to leave and not return.

Return Policy

Aveda Institute Portland will exchange any products unopened or lightly used within 2 weeks of the original purchase date for equal or greater value. Should you choose not to exchange for another product we will issue a gift certificate. Gift certificates do not expire and may be used for a future service or product purchase. We do not offer refunds of any products. ALL SALE ITEMS ARE FINAL SALES.

Guests in the Facility

Only guests receiving a service are allowed beyond the lobby and must be accompanied by a staff member or student. Anyone not receiving a service may wait in the lobby but cannot roam the building.

Those not receiving a service or attending for an approved purpose will be asked to leave. Security cameras are in use for safety.

Privacy Policy

Read our full privacy policy here.

SMS TERMS OF SERVICE

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Aveda Institute Portland. This includes SMS messages related to higher education and customer care. Message frequency varies. Message and data rates may apply. See privacy policy below. Message HELP for help. Reply STOP to any message to opt out.